ANALISIS PENGARUH MEDIASI KOMITMEN ORGANISASI PADA PENGEMUDI OJEK ONLINE

Abstract

In the era of technological advancement and digitalization, online transportation services have become an essential necessity in Batam City, supporting mobility and creating jobs. However, job stress and welfare uncertainty are serious challenges that threaten the health and performance of online ojek drivers. This study analyzes the effect of job stress and reward on organizational commitment and driver performance, and evaluates the mediating role of organizational commitment. The purpose of the study is to provide insight for online transportation companies in improving the welfare and work effectiveness of drivers. The population of this study was online ojek drivers in Batam City with an unknown number, so the 1:10 ratio method was used to determine the sample size based on 26 questions, resulting in a total of 260 respondents. Data collection was done through a printed questionnaire which was filled in directly and then inputted into Google Form. Data analysis used Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that job stress has a significant negative impact on performance, while rewards have a positive effect on performance and organizational commitment. However, organizational commitment has no significant effect on performance nor as a mediator of the relationship between job stress, reward, and performance.