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Yusdinata Z, Nugraha W, Ridwan RN. ANALISA TINGKAT KEPUASAN PELANGGAN PT. HARASOON BATINDO MENGGUNAKAN METODE SERVICE QUALITY DAN IMPORTANCE PERFORMANCE ANALYSIS. JS [Internet]. 3Jul.2023 [cited 9Jan.2025];11(1):162-9. Available from: https://ojsiibn1.indobarunasional.ac.id/index.php/jursima/article/view/558